No outrageous upfront costs for a system that is obsolete in 5 years, no more out of pocket fees for upgrades. We provide access to Startel’s industry leading software. The software comes fully loaded with all features of the Contact Management Center (CMC); Screen Pops, Scripting, Dispatching (Email, Fax, SMS, Secure Messaging, Group, Etc.) Reports, Agent Management, and much more. Telephony service is completely IP based utilizing the Startel Soft Switch, which includes, Queuing, Routing, Prioritization, Voicemail, IVR, Call Logging, E-Fax, and more. For an additional cost, Secure Messaging apps and Appointment Scheduling system are available as well.

Stop giving your hard earned money to the phone company. We provide our client’s with the complete telephone service package; DID’s throughout the nation, unlimited local and long distance calling, call patching, everything necessary to receive and place calls through your hosted system..

Our call center provides what no other Hosted Service provider can, uninterrupted coverage whether you are short on staff, have an internet outage, or need certain shifts covered for any reason. The majority of our hosted clients quickly realized a significant increase in profitability and reduction of stress by turning their 3rd shift operations over to Excel’s agents for a fraction of the cost of their agent working an 8-hour shift nightly.

Starting an Answering Service requires an excessive amount of time and a high level of dedication. New owners must be able to focus on buliding relationships within the community in order to create a customer base. Our team can provide assistance with call coverage, marketing, website development, as well as creating contracts for clients and vendors. With Excel addressing the technical concerns of the business, owners can dedicate their time to developing a client base.

Tired of overwhelming monthly vendor support fees? Most small businesses can’t afford to hire a full-time IT person to manage their networks, servers, or vendor equipment, and most outsourced IT companies don’t understand your proprietary equipment. We support all of our systems in house and have the expertise to troubleshoot any issue. Excel’s state-of-the-art facility has complete server, internet and telephone redundancy as well as simultaneous power back up with a UPS system and a generator for longer power outages.

At Excel we pride ourselves on the reputation we have built. Our goal is to provide a competitive environment for the small businesses that know how to give exceptional customer service; but don’t have the financial resources of large communication companies. We only benefit if our clients thrive. All of our client’s data is isolated, private and secured at all times.